Webfixon—Frequently Asked Questions

FAQ

Clear answers to the most common questions about our services, support, and how we help your website run smoothly.

Do you have a dedicated team for quick fixes?

Absolutely! We have a dedicated team of WordPress experts who specialize in quick fixes. They handle urgent issues efficiently, ensuring your website is back to normal in no time.

Do you offer one-time fixes or only monthly plans?

Yes, we provide flexible one-time fixes for urgent issues—no ongoing commitment required. Just pay once and we’ll handle the problem.

Can I switch from a one-time fix to a maintenance plan later?

Absolutely! If you decide to upgrade to our maintenance plan after a one-time quick fix, we’ll credit the full amount of the fix—so it’s free of charge. We believe in rewarding long-term partnerships, not double charging.

What’s included in a WooCommerce quick fix?

A WooCommerce quick fix covers urgent issues like checkout errors, plugin conflicts, slow loading, or broken layouts. We’ll get your store running smoothly again in no time.

How long does it take to resolve an issue?

The resolution time depends on the complexity of the issue, but our team is trained to handle most problems quickly. For urgent fixes, we prioritize same-day resolutions whenever possible.

Why should I choose your WooCommerce maintenance plan?

Our maintenance plan goes beyond just fixing issues—it includes performance monitoring, regular updates, backups, security checks, and priority support to keep your store in top shape.

Do you provide hosting migration services?

Yes, we specialize in seamless hosting migrations. Our team ensures zero downtime, data integrity, and a hassle-free process, whether you’re upgrading to a better host or switching providers.

Can you help if my website is down?

Yes, our team specializes in diagnosing and resolving downtime issues quickly. Whether it’s due to hosting problems, plugins, or unexpected errors, we’ll get your site back online in no time.

What happens after my issue is resolved?

We’ll provide a summary report of what we fixed, plus recommendations (if any) to keep your website secure, fast, and healthy going forward.

Do you support e-commerce websites on WordPress?

Absolutely! We provide tailored services for WooCommerce and other e-commerce plugins, ensuring your online store runs smoothly, securely, and efficiently.

How often do you perform website backups?

We offer flexible backup options based on your needs, ranging from daily to weekly schedules. Our secure backups ensure you can restore your site quickly in case of an emergency.

Can you improve my website’s speed?

Yes, we specialize in speed optimization. From caching and image compression to database cleanup, we implement solutions that significantly enhance your site’s loading time and performance.

What types of WordPress errors can you fix?

We handle all WordPress errors, including plugin conflicts, theme issues, broken links, database errors, and more. Whatever the problem, we’ve got the expertise to resolve it.

Will I have access to the changes you make on my site?

Yes, we maintain full transparency. You’ll have complete access to your site, and we document every change we make, so you’re always in the loop.

Can you help with custom WordPress development?

Yes, our team offers custom WordPress development services to meet your unique requirements. We deliver solutions tailored to your vision.

How secure is my data during hosting migration?

We take your data security seriously. During hosting migration, we use encrypted transfers and ensure no data is lost or compromised during the process.

Do you store my website or hosting credentials?

No, we don’t. Once your service is complete or your subscription ends, we permanently delete all access details. Client trust and data privacy are core to our values.

Do you monitor my site for uptime and security issues?

Absolutely. We keep track of uptime and security vulnerabilities so you know your site is safe and available at all times.

How do I know what work has been completed each month?

We provide a clear Bi-weekly report outlining all updates, backups, fixes, and performance improvements completed on your site.

How do you handle testing before pushing changes live?

We test all custom work in a staging environment first, so nothing impacts your live site until it’s been fully checked.

Can I offer your services under my own agency brand?

Our White Label model enables you to deliver WordPress maintenance and support under your own brand, while we handle all the technical work discreetly in the background

How is the work handled so it appears under my brand?

We don’t use our branding anywhere. All communication, reports, and updates are delivered under your agency’s name.

Is there a minimum number of clients I need to use White Label support?

No. You can start with a single client or scale up to as many as you need.

What types of urgent issues qualify for a Quick Fix?

Quick Fix is ideal for issues like broken layouts, plugin conflicts, form errors, or small bugs that need immediate attention. 
If you’re unsure whether your issue qualifies as a Quick Fix, or if it seems to require more than that.
feel free to reach out to us for guidance

Can a Quick Fix cover multiple small issues at once?

Generally, one Quick Fix covers one problem. But if the issues are closely related, we’ll let you know if they can be grouped together.

What if my problem turns out to be more complex than expected?

If it’s bigger than a Quick Fix, we’ll explain the situation clearly and suggest the best next step before moving forward.

Do you secure the site to prevent future infections?

Yes. After cleanup, we harden your site with extra security measures to reduce the chance of another attack.

Will you test and verify that emails are being delivered after setup?

Of course. We test everything before completing the job so you know emails are working properly.

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