1. About Us

Webfixon.com (“Webfixon,” “we,” “our,” or “us”) is a WordPress maintenance and support provider offering services like website optimization, security monitoring, performance enhancement, troubleshooting, and technical support.

2. What Information We Collect

We collect two types of information:

a) Information You Provide to Us

When you interact with us, we may collect:

• Name

• Email address

• Phone number (if submitted)

• Website URL

• Billing or invoicing details (if services are purchased)

• Any other info you voluntarily provide via forms, live chat, or emails

b) Information Collected Automatically

When you visit our site, we collect:

• IP address

• Device type

• Browser type and version

• Operating system

• Pages viewed and interaction behavior

• Referring URLs

• Cookies and usage data (see Section 5)

3. How We Use Your Information

Your data helps us:

• Deliver and manage our services

• Respond to your support requests or inquiries

• Process payments and invoices securely

• Provide service-related notifications

• Improve website performance and user experience

• Monitor site traffic and usage patterns

• Comply with legal requirements

4. Our Legal Grounds for Processing

Depending on your location, we process your data under one or more of the following legal bases:

• Contractual necessity—to provide services you’ve requested

• Legitimate interests—such as improving our services

• Consent—where required (e.g., email marketing)

• Legal obligation—if required to comply with applicable laws

5. Cookies and Tracking Technologies

We use cookies and similar tools to understand how you interact with our site.

Types of Cookies:

• Essential cookies: Enable basic site functionality

• Performance cookies: Help us analyze traffic and user behavior

• Functional cookies: Store your preferences

• Third-party cookies: Used by tools like Google Analytics

You can manage cookie preferences via your browser. Declining cookies may limit some features of the site.

6. Third-Party Tools and Services

To deliver services, we may use trusted third parties like

• Hosting providers

• Payment gateways (e.g., Stripe or PayPal)

• CRM and email platforms

• Analytics services (e.g., Google Analytics)

• Live chat or ticketing systems

These providers are selected carefully and bound by data protection commitments. We only share what’s necessary for their service to function.

7. Email and Communication

You may receive emails from us:

• In response to a direct request

• Related to active service agreements

• For security or service-related updates

We do not send unsolicited promotions, and you can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

8. Data Retention

We keep your personal data only as long as needed.

• For the purposes outlined in this policy

• To fulfill contractual or legal obligations

• To resolve disputes or enforce agreements

Inactive accounts or data without legitimate interest will be securely deleted or anonymized.

9. How We Protect Your Information

We implement administrative, technical, and physical safeguards to secure your information:

• SSL encryption

• Server and database security

• Access restrictions

• Regular plugin and software updates

We follow industry best practices to maintain site and data integrity. However, no online service is completely immune to risk, so we encourage safe online habits.

10. Your Rights

You may have the right to:

• Access your data

• Correct inaccurate information

• Request data deletion (where applicable)

• Withdraw consent

• Object to certain processing activities

• Lodge a complaint with a data protection authority

To exercise the above, contact us at hello (at) webfixon.com.

11. Data Transfers

Our servers may be located in regions outside your country. By using our services, you consent to your data being processed and stored in accordance with this policy, even if outside your jurisdiction.

We ensure that third parties and hosting providers maintain adequate data protection standards.

12. Children’s Privacy

Our services are intended for users over the age of 13. We do not knowingly collect information from children under this age. If you believe a child’s data has been collected, please notify us for prompt deletion.

13. External Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content on those third-party sites. Please review their privacy policies separately.

14. Changes to This Policy

We may update this policy from time to time. When we do, we’ll revise the “Effective Date” at the top. We encourage you to review this page periodically to stay informed about how we protect your data.

15. Contact Us

Have questions or concerns about your data?
Please get in touch with us at:

📧 Email: Hello (at) webfixon.com
🌐 Website: https://webfixon.com